Emergency Response & Relief

As we move forward in the aftermath of Hurricane Ida, our team members and colleagues that were personally impacted by Hurricane Ida are at the forefront of our minds. We would like to express our gratitude to our entire team who went above and beyond in preparing for the storm. We would especially like to thank the individuals who have been on the frontline. You are our true heroes.

If you are affected by Hurricane Ida, below is a list of resources and numbers for aid and emergency relief.

Team members, we will continually update this page with information about company updates and information regarding assistance.

Lock & Waterway Status: Hurricane Ida


To receive messages: 43362

Call 1-800-621-3362 for FEMA assistance. Also, go to disasterassistance.gov to start the claim process even if you don’t know the full extent of the damage.


Assistance Resources

Property Insurance Information

Click below for updates on your local parish.

September 13, 2021: UPDATE

Power Update

Internet Update

Other Information

Disaster Assistance

To apply, visit DisasterAssistance.gov or call 800-621-3362.  Applicants can also visit FEMA in person at more than 20 locations in Louisiana; check with local officials for locations and hours. By law, FEMA cannot duplicate payments for assistance provided by insurance or any other source. As of September 10, FEMA has administered $271 million in Hurricane-Ida related grants to homeowners and renters in Louisiana.

Insurance policies may include Additional Living Expenses (ALE) or Loss of Use (LOU) coverage, which is a benefit that provides supplemental money to cover increased costs, including temporary housing, when you are unable to live in your home due to a loss covered by insurance.  FEMA may be able to assist with your disaster-related temporary housing, such as rental assistance and lodging expense reimbursement if you have exhausted ALE or LOU funds from your insurance settlement.

You may be able to receive Rental Assistance from FEMA without sending insurance documents if you only have flood-caused damage because flood insurance does not provide ALE or LOU funds.

FEMA may provide some Rental Assistance to help meet your immediate needs if your insurance benefits are delayed. However, two important conditions for receiving this form of assistance are:

GNO, Inc. has compiled a list of FAQs related to SBA Disaster Assistance.  You can view them here.

Useful Resources

Charitable Organizations

Request help from Catholic Charities of Acadiana and Acadiana VOAD partners by texting DISASTER to 797979.